A unique Privy code must be installed on your WordPress.com website in order to display your campaigns and track your website events (e.g., campaign views). If you're using a different provider, please review the instructions outlined in this guide instead. 

Note: Not every WordPress.com subscription allows JavaScript plugins to be installed. If you’re using WordPress.com and would like to install the Privy for WordPress plugin, you’ll need a Business or eCommerce WordPress.com subscription. 

Install the code via a plugin

Follow the steps below to download and install the Privy plugin for WordPress. If you've already attempted the installation, learn how to verify the installation. 

• Click here to download the Privy for WordPress Plugin and save it to your computer. 
• Upload the privy-wordpress.zip file to your WordPress.com site. To do this, navigate to My Site(s) > Tools > Plugins and then click the Upload Plugin button. 

• In the prompt, click on Choose File to find the Privy .zip file on your computer and then choose the Install Now option. 
• Once the upload is complete, click Activate Plugin to activate the plugin on your site.

• In Privy, click the Account option from the navigation. Your business name appears there. 
• Select the Business Information option from the dropdown menu. 
• In the sidebar, select Privy Code under the Business Settings section. 
• Locate and copy the code listed in the Your Account Identifier section.

• In WordPress, enter the account identifier into the Privy plugin settings and save. Access the page by navigating to the My Site(s) > Tools > Plugins > Installed Plugins. 

And that's it! Now any campaign where the plugin/widget is active will show up on your site.  

Verify the installation

The Privy code allows you to display your campaigns and monitor your website's events (e.g., campaign views). If your campaigns aren't displaying properly or event information is missing, verify that the code has been installed and that it's firing correctly: 

• In Privy, click the Account option from the navigation. Your business name appears there. 
• Select the Business Information option from the dropdown menu. 
• In the sidebar, select Privy Code under the Business Settings section. 
• In the Installation Guides section, locate and copy your account identifier. 
• Open a page on your website and right-click anywhere on the page.
• In the dropdown menu, select View page source or View source.
• Use CTRL-F or CMD-F to search for the identifier that you copied. 

• If the code appears, verify that it has been copied and pasted correctly from your settings.

If the Privy code does not appear or is incorrect, follow these steps to install it properly. If your code appears and has been copied and pasted correctly, verify that it's firing: 

• Open a page on your website and right-click anywhere on the page.
• In the dropdown menu, select Inspect Element or Inspect. A toolbar will appear at the bottom or side of your screen.
• Click the Network tab, then refresh your page. 
• Click the Name column to sort the elements alphabetically, then look for widget.js. 
• Next to widget.js, you should see 304 Not Modified or 200 OK in the Status column.

If you see any other status or the .js code is not found, your tracking code may not be firing correctly. Contact Support for further troubleshooting steps and assistance.